Friction 01: The paper jam.
Invoices moving like paper in a flood.
Invoices and inputs arrive from everywhere, then stack up, duplicate, and disappear into review loops.
Five years in.The engine roomstill holds.
We build the systems clients stop worrying about. Some of that we can count. The rest, they said out loud.
The friction
Before we showed up, the machine was jammed.
Friction 02: The stampede.
Launch day, and the site falls off the hinges.
Peak moments hit, checks multiply, and the process buckles when volume spikes.
Friction 03: The five cupboards.
Reports in five cupboards. Nobody has the key.
Reports live in separate places, buried under access issues and version chaos. Finding the truth takes a scavenger hunt.
